BPO looking for more workers—Arroyo

MANILA, Philippines—President Macapagal-Arroyo on Friday said a business process outsourcing (BPO) company has denied reports that it had laid off hundreds of Filipino employees and was in fact looking for more workers to hire.

The President said Malacañang was alarmed by reports that Advanced Contact Solutions Inc. (ACS) had laid off 700 workers, and verified these with the company itself.

“We checked with that center, ACS, and they totally denied it,” she said in a speech at the launch of the UP-Ayala Land Techno Hub at the University of the Philippines on Friday.

According to Ms Arroyo, ACS said it had been receiving calls from other call centers which expressed interest in hiring the laid-off workers.

“But ACS said we’re not laying off anyone, we’re looking for more,” she said.

The Trade Union Congress of the Philippines called the attention of the Department of Labor and Employment to the supposed mass layoffs, urging the DOLE to redeploy the displaced workers to other BPOs.

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Indian BPO creates jobs in Northern Ireland

We started operations here two years ago in October 2006. We now have over 600 staff in Derry and [the] announcement of 160 jobs will bring it up to around 800. The staff have done a phenomenal job over the last two years with the customer, and we have a very positive relationship with the customer," said Shaun Harnett, a Firstsource manager.

The Indian-BPO attributes its hiring spree to a successful relationship with Sky.

"What's working for us in this relationship is the ability to hit targets every month for the last two years. I do think there is a significant difference here. The people are very friendly and are committed to the job. We've had a lot of people coming to us and what we are looking for are people with an ability to talk - something the people in Derry are good at," added Harnett.

Firstsource opened its first office in 2006 and employs 550 individuals in Belfast. The new positions will be filled in the Londonderry facility, which is staffed by more than 600 workers. An increasing number of Indian companies have chosen Northern Ireland as their European base, including HCL, Polaris, Pix Transmission and Tech Mahindra.

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Call centers and business process outsourcing providers are among industry sectors in India that are likely to cut more than 25% of their staffing

Call centers and business process outsourcing providers are among industry sectors in India that are likely to cut more than 25% of their staffing soon, according to a report by a trade body.

The Associated Chambers of Commerce and Industry of India (ASSOCHAM) said on Wednesday that companies in those sectors were faced with shrinking margins.

The prediction comes as the Diwali festival in India draws to a close. Companies postponed layoffs until the festival was over on humanitarian grounds, ASSOCHAM said.

Earlier this month, top Indian outsourcers like Infosys, Wipro and Tata Consultancy Services reported slower revenue and profit growth in the quarter to Sept. 30. These companies get most of their revenue from the U.S. and Europe, with a large number of their customers in the troubled banking and financial services sectors. (Listen to a podcast asking whether outsourcers can survive the down economy.)

India's economy is also slowing down. The country's central bank, the Reserve Bank of India, last week cut its estimate for the country's gross domestic product growth for the fiscal year ending next March 31 to a range of 7.5% to 8%, from an earlier forecast of 8%.

New hiring by India's IT and services outsourcing industry has slowed down, but companies are not yet considering large-scale cuts, according to analysts.

UK's Serco buys InfoVision for $75 mn

NEW DELHI: In a first of its kind acquisition of a India-focused BPO by a foreign company, the UK-based $6-billion Serco Group has bought out
Gurgaon-based BPO major InfoVision.

The deal marks the entry of Serco Group, a business services company, into India. The company has bought a 60% stake and will acquire the rest over the next couple of years.

According to sources, Serco will pay about $75 million for the Rs 250-crore InfoVision. ET had reported earlier in September that Serco is among the frontrunners to acquire InfoVision.

InfoVision group has about 10,000 personnel and 60 clients. Serco, which offers a whole spectrum of support services but did not have a presence in the BPO space prior to the InfoVision acquisition, plans to have a workforce of 20,000 in the next 2-3 years.

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Rural BPO's next revolution in Indian IT industry: NASSCOM

AHMEDABAD: Rural BPOs are the next revolution in Indian Information Technology (IT) sector to happen, as the industry gears up to achieve $50
billion export target this year, NASSCOM member Ashank desai said.

"The host of rural BPOs that are coming up in the country, is the next revolution in industry to happen, rural BPOs is about creating jobs, Desai who is also the chairman of Mastek, said this at IIM-A confluence here today.

"Rural BPOs will reduce the cost for Indian IT companies first, and later on globally," Desai said. Such BPOs are coming up in Karnataka and Haryana, he said.

"Over last 15 years we have increased the business size of industry almost 800 times, in 1990 our exports were 100 million this year we will do 50 billion, we have created 2 million jobs in the country directly, and another 6-8 million indirect jobs," Desai said.

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Bad news on Citi side may hit TCS too

MUMBAI: TCS, the country’s biggest IT exporter, may see trouble ahead if one of its biggest clients Citigroup sells its business, as cited by
media reports.

This could also put a question mark on TCS’s decision to acquire Citi’s subsidiary Citigroup Global Services (CGSL) last month along with a long-term contract of assured revenue of $2.5 billion from Citigroup.

TCS had acquired CGSL, a captive BPO subsidiary of Citigroup, in the second week of October for $505 million. The Indian firm’s management had cited that the deal would help the company to be the financial giant’s top IT vendor.
However, the talks of Citigroup’s possible sellout would steal the colour off this deal on several counts.

CGSL is a captive outsourcing unit, with Citigroup as the only client. If Citigroup’s businesses are sold in parts to several suitors, TCS may find it difficult to retain the current business volume of CGSL, as the new owners would rethink about existing outsourcing arrangements of Citigroup.

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BPO attrition down 5-15%

he US financial meltdown has finally managed to do what the business process outsourcing sector has been trying to do for years on end - reduce the attrition rate of employees by 5-15 percentage points. BPOs that were coping with 30-40 per cent employee turnover are now reporting numbers between 20 per cent and 30 per cent.

Industry insiders as well as sector experts said that companies are unlikely to miss this opportunity to rationalise bloated boom-time salaries. "Companies are aiming to go back to the cost levels of 2005 and 2006. So, we will see an across the board reduction in salaries," said KPMG Head (people and change advisory) Ganesh Shermon.

Genpact, the largest BPO in the country, reported attrition rate of 26 per cent for the nine months ended September 30, 2008, down from 30 per cent in the same quarter of 2007. 24x7 Customer said the drop in attrition has been 10 percentage points this month. The company's annualised attrition rate is 38 per cent.

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Women are vital part of India's IT workforce'

Bangalore, Nov 19: NASSCOM President Som Mittal on Wednesday, Nov 19 said Women consttuted a vital part of India's IT workforce and the industry will continue to attract more women employees and leaders.

Speaking at the third annual IT Women Leadership Summit here he said the Indian IT-BPO industry was a highly diverse and an inclusive industry. It has set world class HR policies in all areas including recruitments, training, retaining and promoting strategic business plans. NASSCOM announced the winners of Gender Inclusivity Awards at the Summit. The awards, in the second year now, honour companies in the IT-BPO industry which have implemented outstanding practices that promote gender empowerment and women leadership development.

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Tata CEO sees opportunity as US banks cut back

NEW YORK: The economic crisis may present a growth opportunity for India's top outsourcing firm, Tata Consultancy Services Ltd (TCS), as US
financial services companies look to cut costs, but that opportunity is likely some months away, the company's CEO said on Wednesday.

It does not make sense for Wall Street firms to run their own "captive" back-office information technology operations that perform functions such as order processing, TCS Chief Executive Subramanian Ramadorai told Reuters.

"Captives will disappear, in my opinion," he said in an interview. "It's one of the big ticket items that will give them the savings they want."

TCS, part of India's Tata Group, provides services such as consulting, system integration and back-office outsourcing. Last month, it bought Citigroup Inc's back-office unit in India for $505 million, a deal that is expected to close by early January.

Ramadorai did not hold discussions with Citi while in New York this week, but added: "We continue to meet them."

As clients consolidate, Ramadorai said he saw further opportunity for Tata.

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Genpact yet to feel slowdown impact: CEO

NEW DELHI: Country's leading BPO company Genpact on Monday said that it is yet to feel the impact of the ongoing global turmoil on its revenues.

"The company is yet to feel the impact of the ongoing slowdown on its revenues," Genpact CEO Pramod Bhasin told reporters on the sidelines of the India Economic Summit 2008 here.

He, however, said that "clarity would emerge in the next three-four months if there has been any impact on the company's finances".

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Layoffs: Techies turn to trade union

NEW DELHI: The software industry is willing to talk to the sector's trade union on layoffs and other work-related issues, a top official of the
industry's representative body said.

"If you want to talk to me why should I refuse simply because the colour of your shirt is red or green or whatever," Raju Bhatnagar, vice president for business process outsourcing (BPO) and government relations at the National Association of Software Companies (Nasscom) told IANS.

Nasscom will be meeting the Union for Information and Technology-enabled Services (Unites) has enlisted the help of the Switzerland-based Union Network International (UNI).

"Yes, we will be meeting union officials but date is not confirmed," Bhatnagar said.

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Outsourcing one bright light in sea of global gloom

MANILA: Business outsourcing may not be the most glamorous industry in the world but it is one of the few bright lights amid the doom and gloom
of the global financial crisis.

The two countries which have benefited the most from outsourcing, India and the Philippines, expect to see some initial pain from the financial turmoil but the industry is confident it will ride out the storm.

In the Philippines the business process outsourcing (BPO) industry expects growth this year of between 35-40 per cent on revenues of around seven billion dollars.

"We are part of the solution, not part of the problem," Oscar Sanez the chief executive of the Business Processing Association of the Philippines (BPAP) said in a recent interview.

The BPO sector expects annual growth of around 40 per cent with revenues hitting 12 billion dollars by 2010 and employing one million people compared with 300,000 this year.

In India, where the industry generates some 40 million dollars in annual export revenues, the story is much the same although it admits that it could expect some initial pain.

The sector traditionally views bad times as offering opportunities as Western companies cut costs by moving work to cheaper destinations offshore.

India leads the world when it comes to outsourcing with more than half the global business while the Philippines is a distant second with around 10 per cent.

Both countries place a great deal of importance on the sector as its growth creates jobs and much-needed revenue.
Rick Santos, the Philippine country chairman for global property services company CB Richard Ellis, told AFP that the crisis would "actually drive more BPO business to the Philippines".

"You will see many more companies having to go offshore just to survive," he said.

He said he expects about 502 million square metres (5.4 billion square feet) of Philippine office space to be leased this year, up 52 per cent from 2007.

India and the Philippines are the preferred destinations for European and American banks and IT companies for outsourcing their back room and call centre operations due to the highly educated work force and English speaking skills in both countries.

Sanez said that despite the financial turmoil he was confident the BPO industry in the Philippines will continue to see growth.

"Judging from the investor meetings we've been having recently our clients will want to ramp up their outsourcing activities in order to accelerate cost savings," he said.

"The Philippines is in a very strategic position due to its strong and successful experience with BPO particularly with large American and British multinationals giving it a high level of credibility and trust especially in critical times."

He conceded that in the short term there could be a "bit of distraction" due to management and ownership realignments in the banking sector.

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Slowdown cools attrition in outsourcing industry

Bangalore: First they tried bonuses. Then award programmes, and long-term planning for career. But the US financial crisis has helped Indian outsourcing firms do what they couldn’t quite do on their own: get employees to stick around.

Business process outsourcing (BPO) companies have struggled for years with a labour pool largely defined by young workers who hopped from one employer to another, and stayed with one, on average, for only 11 months. But that was before several of the world’s largest banks collapsed, the credit markets froze, and people started to worry more about whether or not they had a job than how good a job it was.
The BPO industry’s churn rate has come down below 20% in the third quarter, down from 35% in 2007, and the low 20s earlier this year.

At outsourcing firm Genpact Ltd, often considered an industry benchmark, attrition dropped from 31% last year to 24% in the first half of this year. “Is that the impact of the market around us, or the impact of the absolutely outstanding work that Piyush Mehta and his team are doing?” asks Genpact’s human resources head Piyush Mehta. “I don’t want to completely exclude what we have done, but it is mostly the market impact.”

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Outsourcing deal for HP

Godrej Industries Limited GIL, the flagship company of the Godrej Group, has shifted its entire information technology staff to Hewlett Packard HP, India. The move is a part of the outsourcing deal that GIL has signed with HP, for its in-house IT operations. The IT workforce of GIL have been transferred to HP, and operations have been outsourced to the company. We have not laid anyone off, said Adi Godrej, chairman of GIL. He declined to give the size of the deal.

Industry sources pointed out that the company would make a significant saving with this deal. Earlier this year, the Future Group had inked a similar deal worth about USD 150 million Rs 741.1 crore with Wipro under which more than 250 employees of Pantaloon Retail were moved to the IT company.

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TPI sees slowdown in outsourcing

While numerous studies have been pointing to a possible softness in IT budgets next year, the closely watched TPI Index of global contracts shows a definite slowdown in outsourcing. The Houston, Texas based TPI, the worlds largest sourcing data and advisory firm, released the quarterly numbers of global outsourcing deals on Thursday. About 128 outsourcing contracts worth only USD14.4 billion in TCV total contract value were signed in July September, the third quarter of calendar 2008.

Compared to the previous quarter, contracts dropped 22 per cent, and both TCV and ACV dropped 50 per cent quarter on quarter.

Though the third quarter is typically the weakest quarter of the year, this year it was lower than the historical average by almost 20 per cent, TPI said.

What is more disconcerting is that, according to the TPI numbers, there was only one mega deal valued at just over USD1 billion compared to the reported deals of more than USD9 billion in value in each of the past three consecutive quarters. The last time the industry had one or fewer mega deals in a quarter was in 1996. The softness in outsourcing in the financial services industry continued in Q3.

The silver lining is that despite the softness in the Q3 numbers, the full year for 2008 looks to be on course for a strong overall result as transactions involving the transfer of certain backoffice operations as part of an outsourcing arrangement are expected to increase in the coming quarters.

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Outsourcing trends

A recent report from TPI shows a slowdown in the signing of outsourcing deals . According to the report new outsourcing contracts in Europe fell from 75 to 56 in the 2nd to 3rd quarter of this year and the only one significant mega deal was signed during the 3rd quarter. This has got people within the industry wondering whether we are about to see the decline in outsourcing contracts as more end users keep a close eye on the bottom line, maybe bring services back in house or just dont do anything at all.

Despite TPI’s reports, organisations are going to turn their back on outsourcing altogether. Instead we may see a change in the nature of outsourcing deals.

In the past couple of years the mega deal has been consigned by many to the outsourcing scrap heap in favour of multi sourcing that is choosing separate suppliers for different processes.

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Systems Plus Solutions opens up in NJ

Systems Plus Solutions, Indias fast growing IT Consulting and Outsourcing Advisory firm, has announced the recent opening of its North American sales and operations office headed by the Systems Plus Solutions, LLC USA President Merveille Nagarsheth. Systems Plus is pleased to have the first USA office in New Jersey, said Merveille Nagarsheth, President of Systems Plus Solutions, USA LLC a newly incorporated division of Systems Plus Solutions, India. The opening of our new office in NJ reaffirms our commitment to delivering strong relationship and the best of industry practices to our clients in North America.

The office will initially focus on Business Consulting and Technology Solutions groups of Systems Plus, which include IT Audits, India Outsourcing Strategies, Application Development, Product Engineering, Offshore IT Support and Legacy System Migration.

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Extentia extends offshoring services to Europe

Extentia Information Technology, a global software development company, today announced the formalization of a strategic development relationship with CoSMIT GmbH, Germany, to provide software development and consulting services to their European clients.Extentia Information Technology is a software development and consulting organization primarily servicing North America and Europe. With strong technical skills both on Microsoft and Java platforms, Extentia is committed to delivering high quality, information technology solutions. The company focuses on providing global solutions, and addresses the needs of corporations and software development companies requiring Internet, webbased and clientserver solutions based on industry standards and emerging technologies.

With their consulting services and software solutions in the business intelligence space, CoSMIT have enjoyed rapid growth and success and can look back on numerous profitable years of business. CoSMITs product and service range covers Actuate Consulting, BIRT, Portal and Dashboard development, Databases, Training and custom tools for Business Intelligence.

With the increasing importance of open source software, BIRT solutions have become more attractive for organizations of all sizes. And with the increasing demand for BIRT based skills, CoSMIT, as an established integration service provider, is well positioned to further drive business and focus on customer needs in Europe.

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Opportunities for Indian IT Industry in Japan

Nasscom, the premier trade body and voice of the Indian IT BPO industry, and Pricewaterhouse Coopers, the leading professional services firm in India, today released a report on Japan titled Opportunities for Indian IT Industry: Japan. This is the second report in the Country Report series that focuses on specific countries , regions that are alternate markets, competitive destinations and or potential partners for India.

Speaking at the launch, Som Mittal, President, Nasscom, said, The Indian IT-BPO companies are fast diversifying into near territories and opening up new opportunities for growth. Currently, 90 per cent of the exports happen to the US and Europe, with rest of the world contributing just 10 per cent. These markets are investing in Information Technology IT offering huge opportunity. To facilitate this, Nasscom has launched the emerging market series.

Japan, as a second largest country economy and highly dependent on technology, currently constitutes only 2 per cent of our exports. With shortage of technical skills in Japan, and urgent need for business transformation, Japan would be a large market. While Indian companies have been targeting this market, a new concerted approach needs to be taken by both sides.”

Ambarish Dasgupta, Partner and Head of Consulting practice at PricewaterhouseCoopers India, the Knowledge partner for this report said, Indian companies must change the mindset, and move from being transactional to transformational in their approach, and be ready to invest in strong relationships upfront. The alternative markets to the US and the UK, like Japan, which we are covering in a series of reports, are very relationship focused. The prospects expect the partners to prove themselves in a relationship, building trust and being a trusted advisor rather than a vendor selling them products and services.”

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HCL expecting huge outsourcing deals

HCL Technologies CEO, Vineet Nayar, has said he sees deals worth about USD2 billion, on which decisions would be made by clients in the next 90 days. Revealing this in a conference call with analysts after announcing results for the quarter ended September 2008, Nayar said, I havent seen something like this in the last 3 years. He cited outsourcing advisory companies as saying that deal flows would slow down. Despite this, I feel that Indian service providers would see a larger deal flow should decisions go in their favour, referring to the same deals.

Of these deals waiting to be decided on, 45 per cent are from the manufacturing sector, 25 per cent from the media and entertainment segment while financial services brought in the rest, according to him.

He also clarified that 55 per cent of deals that HCL Technologies pitches for is populated by non Indian MNCs as competition. That is, no other Indian provider figures in these deals we pitch for. Also, for 34 per cent of these deals, or five deals, in this context, we have to compete with only one large player.

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Offshoring IT Services To India To Expand

Indian offshoring is expected to grow from current USD 1.4 billion to USD 4.2 billion before year end 2010. Zinnov, a management consultancy outfit, forecasts Infrastructure Management Services IMS to be the next big growth Indian offshoring. The banking, financial services and insurance industries are the biggest users of IMS services and will constitute approximately 43 percent of the market. High tech telecom, manufacturing and retail industries will constitute approximately 12 percent each and will be second biggest consumers of offshored IMS services.

Management consulting firm, Zinnov, today released the results of its study regarding the offshoring of Infrastructure Management Services IMS to India. Zinnov forecasts offshoring of IMS to India to grow from USD1.4 billion today to USD4.2 billion before yearend 2010, with hardware support services accounting for the majority of those revenues. According to the report, the banking, financial and insurance segment BFSI represents by far and away the largest market for such services, at 43 percent. The high tech telecom, manufacturing and retail industries are the next biggest consumers of offshored IMS services at approximately 12 percent each.

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IT outsourcing deal from Godrej

In a major domestic outsourcing deal, Godrej Industries and Godrej Consumer Products have signed a 10 year outsourcing contract with HewlettPackard HP. The value of the contract was not disclosed, but would include application development and maintenance, infrastructure management and transformational initiatives. As part of the agreement between the firms, HP will also take over the staff working in the IT operations of the two companies.

This strategic outsourced partnership between HP and Godrej, one of Indias best known brands and leading corporate houses, will power various business transformation initiatives within Godrej and ensure longterm growth and competitive edge.

Since the first such outsourcing deal between Bharti and IBM, a number of similar deals have been announced by Indian business groups. In February this year, the Future group had signed a similar outsourcing deal for USD 150 million with Wipro, in which about 265 employees of Pantaloon Retail had moved to the IT firm. In this case, the IT management staff will be retained by Godrej, while the IT operations staff will move to Hewlett Packard.

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Outsourcing challenges

Offshore outsourcing is no longer a novel idea. It is an accepted business practice and for many the offshore operation has become a significant part of their overall operations. So it is essential they succeed in this endeavor. However the reality is that better than 50 percent of offshoring initiatives fail to meet original expectations. Successfully managing offshore projects requires that you understand the major challenges. These have broken down into two categories, External and Internal.

External Challenges

Staffing and retention

Competition for the right skills in countries like India is very high, you need to determine whether the vendor has and can offer you the staff with right level of experience. Once you establish a team, you need to proactively manage staff retention.

Time Zone Differences

Your staff in the US will need to get used to staying up late and/or coming in early for telecons with the offshore team.

Country and vendor infrastructure

Both can be issues, you need to determine if your project needs special tools and/or other infrastructure.

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Indian IT outsourcing to benefit

Doomsday predictions not withstanding domestic IT companies are hoping to dig for gold in the rubble from the collapse of some of the biggest financial giants in the US and perhaps in other regions that could follow. The global financial crisis they believe could in fact result in bigger volumes of IT outsourcing they believe as the banking, financial services and insurance BFSI, majors are forced to cut costs and improve efficiencies.

For instance, Vineet Nayar, CEO of HCL Technologies Ltd, is looking at capitalising on the zones of frustration of the IT clients.

That is what the company had done during the 200001 dotcom bust.

We believe in converting threats into opportunities. During the previous slowdown also we did the same, we will do it again. In my view, 200809 will be a watershed year for the Indian IT industry, where we will see volume surge, and tech companies offering new services and entering new geographies, said Nayar.

Srinivas Vadlamani, chief financial officer CFO, Satyam Computer Services seconds that. The contrarian theory will come into play the same as in 2000 01.

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Indian cities top global outsourcing list

The Top 8 Global Outsourcing Cities includes as many as six Indian cities led by Bangalore, Chennai, Delhi National Capital Region, Hyderabad, Mumbai and Pune. Dublin Ireland and Makati City The Philippines are the other two cities in the list, according to a study by Cyber Medias Global Services and investment advisory firm Tholons. Indias representation in the top 50 Emerging Global Outsourcing cities has grown to four, from last years three, with the addition of Jaipur to the list at No 31.

The other three cities in the list include Kolkata at No 6, Chandigarh at No 12 and Coimbatore at No 17.
Cebu City The Philippines, Shanghai China and Beijing China lead the list of emerging global outsourcing cities.

The Top 50 Emerging Global Outsourcing Cities 2008 list has nine entrants Quezon City, Toronto, Rio de Janeiro, Mexico City, Jaipur, Singapore City, Chengdu, Guadalajara and Mandaluyong City.

Six Chinese cities are a part of the top 50 emerging cities for global outsourcing list, compared to Indias four.

These are Shanghai, Beijing, Shenzhen, Dalian, Guangzhou and Chengdu.

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The Indian IT growth

With GDP growth of about 9 percent and wider expectations from analysts that in near future Indian economy can rule the globe, Indian business is on a roller coaster ride. Indian business, especially IT and ITeS segment is the backbone of this commendable GDP growth. Although IT sector was doing reasonably well, however it seems retrenchment has hit India also. The Indian counterparts have been constantly appraised, no wonder Indian IT industry has spearheaded towards consolidated global expansion.

Sky is the limit, when you know where you are heading to. Correlating these words with success of Indian IT, these are the key acquisitions made by Indian IT.

1. Infosys, the leading IT giant of India, recently announced its plans to acquire UK based consultancy, Axon Group plc. The deal will be cash based and company will purchase SAP consultant Axon for USD753 million. The deal will be a landmark in Infy’s history as will give a ready made access to existing market of Axon in Europe. Also, Infosys can leverage Axon’s strength and consultation expertise to win big transformation deals in US and Europe, where Axon has a strong foothold.

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Outsourcing solutions from TCS

Tata Consulting Services TCS small and medium business SMB unit is all set to tap the global market with its total outsourcing solutions developed in India. The company will market its solutions globally, starting with emerging markets like Latin America LATA, Middle East ME and Africa in the next two to three quarters.

Venguswamy Ramaswamy, global head SMB, TCS, said, We are in a process of adding new solutions to our existing ones
every quarter. As it is very cost effective to develop innovative solutions in India, we want to leverage it and take these solutions to the global market.

TCS SMB unit, based on IT as a service model, started in March 2008 to provide basic end to end solutions like providing hardware and software solutions to SMBs.

As of now, the company has more than 30 clients in India. It plans to concentrate on client acquisition in the next one year and then ramp up its revenues in another two to three years. According to IDC, small and medium businesses in India have grown at a rate of 14.8 percent in the year 2007 2008.

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BSNL, C and W ink network sharing deal

Public sector telco giant Bharat Sanchar Nigam BSNL has inked an agreement with Cable andWireless India to offer managed network services MNS Public sector telco giant Bharat Sanchar Nigam BSNL has inked an agreement with Cable and Wireless India to offer managed network BSNL is focusing on broadband, network monitoring and managing MPLS networks for big corporates as the next big growth area. We have plans to invest roughly USD 10 billion on network expansion over the next three years, It is therefore important for us to partner with a leading and trusted telecom provider such as Cable and Wireless, who have one of the most resilient network infrastructures available BSNL CMD Kuldeep Goyal said.

As per the understanding, Cable andWireless India will support BSNL to expand its global network and provide better services to its customers expanding their global footprint, BSNL in return, will enable Cable and Wireless India to leverage its extensive domestic network reach throughout the country.

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