BANGALORE: Aegis BPO, part of the Essar Group, is buying Nasdaq-listed offshore BPO provider PeopleSupport, in an all cash deal of $250 million through its Mauritius subsidiary Essar Services. The combined entity will have around 30,000 people and revenues of $500 million, making it India's biggest BPO after Genpact.
Under the terms of the agreement, Aegis BPO will pay PeopleSupport stockholders $12.25 per share, which represents a premium of about 29% over PeopleSupport's closing share price on August 1, and a premium of about 42% over the weighted average trading price of the company's shares during the previous 30 trading days.
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Showing posts with label BPO Services. Show all posts
Showing posts with label BPO Services. Show all posts
Words like business process outsourcing (BPO) and offshoring may not exist in the IT dictionary by 2015. Substitutes like business service outsourcing and global delivery model (GDM), necessitated by the changing business model of IT firms, are likely to replace them over the next seven years.
"In five to ten years, you will see a dramatic change in the way people are serviced. Who will care from which location they are being serviced? A large number of processes will get globalised. There will be more automation. Companies will reinvent themselves every six months, and IT will be further embedded in their processes. The BPO sector, too, will be providing end-to-end business services. In fact, there may be no such word like BPO or offshoring," asserts Nasscom President Som Mittal.
Sudin Apte, senior analyst with Forrester Research, concurs and predicts there will be two types of players by 2015. "You will have five or six large players with multiple lines of services across low-cost delivery centres," he says.
These players will comprise both Indian players like Tata Consultancy Services and Infosys and multinationals like IBM and Accenture. These firms will have thousands of workers in different geographies, and be servicing many industry verticals. Forrester referred to them as Billion-Dollar Babies 18 months ago.
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India’s Tata Consultancy Services Ltd., one of the world’s largest software services and consulting companies, will set up local business process outsourcing operations in the country.
Indian Ambassador to the Philippines Rajeet Mitter told reporters over the weekend that the unit of Tata Group, one of the world’s largest industrial conglomerates, was focusing its Philippine operations on software development for its customers worldwide.
“Tata Group is coming in on its own, there will be no joint venture partners,” he said.
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Indian Ambassador to the Philippines Rajeet Mitter told reporters over the weekend that the unit of Tata Group, one of the world’s largest industrial conglomerates, was focusing its Philippine operations on software development for its customers worldwide.
“Tata Group is coming in on its own, there will be no joint venture partners,” he said.
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Do you see lots of BPO happening in the Asia-Pacific region? Before we answer that, what do I mean by BPO?
I mean business process outsourcing, which therefore excludes captive centers and considers only the engagement of third-parties to provide business processing services, excluding IT-related services such as infrastructure and applications. In addition, we need a threshold level to consider, and for that I've used a total contract value (TCV) of US$25 million as the threshold.
If we look at this BPO market from a global perspective, we see that the main business process areas are HR-related, facilities management-related and financial services-related (not finance and accounting, but rather, specific financial services such as loans processing).
However, in the Asia-Pacific region, BPO in these areas is relatively non-existent and CRM-related BPO is the only significant contributing domain. What's intriguing is why would that be the case?
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MUMBAI: Non-voice business process outsourcing company Tricom India on Thursday said it has acquired US-based Pacific Data Centres Inc for $2.25 million (about Rs 9.71 crore).
Tricom has acquired PDC through its US subsidiary Tricom Document Management Inc, the company said in a filing to the Bombay Stock Exchange.
"The purchase of Pacific Data Centres is another major acquisition and markedly increases business offerings in the non voice BPO sector," Tricom India Managing Director Chetan Kothari said.
The acquisition would enhance the capabilities of Tricom to address the needs of clients whose data cannot be sent offshore, he added.
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THE fast-growing business process outsourcing (BPO) industry in the country is not without problems and challenges.
The Business Processing Association Philippines (BPAP), has identified three key issues that should be addressed with a clear set of initiatives and an institutional framework to sustain momentum.
The Business Processing Association Philippines (BPAP), has identified three key issues that should be addressed with a clear set of initiatives and an institutional framework to sustain momentum.
The three issues are: talent, which require that the supply of qualified workers be sustained; the business environment, referring to the government’s predictable and consistent regulatory policies, and; the next wave cities, which means that additional cities should be tapped to house the different BPO players doing business in our country.
The above issues can be dissected in the light of the present circumstances and realities. In the case of availability of qualified workers, the industry should confront the need to attract more talent. Efforts have to be made to make the supply meet the skill requirements of the offshoring and outsourcing industry. Focus must be made on the English language, problem solving skills and other competencies required by the industry.
The above issues can be dissected in the light of the present circumstances and realities. In the case of availability of qualified workers, the industry should confront the need to attract more talent. Efforts have to be made to make the supply meet the skill requirements of the offshoring and outsourcing industry. Focus must be made on the English language, problem solving skills and other competencies required by the industry.
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Chennai emerges as a destination of choice for several companies developing BPO activities.
BUSINESS Process Outsourcing (BPO) is the new buzzword in Information Technology (IT) circles. Typically, it involves the farming out of day-to-day operations of companies in the advanced countries to entities in developing countries to take advantage of lower wages. The development of IT facilities makes this possible. While BPOs could be in the form of call centres, medical and legal transcription facilities, airline ticketing and accounting operations, the basic idea is to lower costs for companies in the advanced countries. IT enables the transmission of data on an almost real-time basis so that data from any location can be processed at any other location in the world. The United States market has been particularly lucrative for Indian BPO companies because of the 12-hour time lag, which enables even day-to-day operations to be carried out seamlessly in India when the U.S. markets close for the night.
A call centre at Tidel Park.
Companies located in Chennai have taken advantage of the interest in the BPO segment. Several companies have established bases in Chennai to cater to the needs of companies operating from overseas markets. Speaking at a seminar on BPO held in Chennai recently, Romi Malhotra, Chief Executive Officer and Managing director, Scope International Private Ltd., a subsidiary of Standard Chartered Bank, said that the city suffered because of "perception-related problems", something which he said was far-removed from reality. He advocated "proactive selling" by the State government in order to enable Chennai to emerge as a destination of choice for BPO activities. Scope employs 3,000 persons at its centre in Chennai; that number is set to increase to 5,000 soon.
Ronald George is with HR Operations, 24/7 Customer. He had a fast-track growth in the company in a span of seven years. Now with HR, his mandate is to make the fresh recruits feel at home. He speaks to ET on the opportunities in the sector.
Can you give a brief overview of your career?
I started my career with 24/7 Customer in March 2001 and it has been more than 7 years since I’m with them. I began as an agent in operations and spent 1.3 years in this role and moved on to become a team leader managing 20 agents. After working for 1.6 years as a team leader, I was promoted as manager (operations) handling 7 team leaders.
I worked for 2.5 years as manager and was promoted as assistant program manager managing approximately 500 employees. After spending a year in that position, I moved laterally to the support function as manager, HR Operations. When I joined 24/7 Customer, it was a young company which was growing and I thought this was the best place where I could get immense opportunities to learn and grow.
The BPO industry is hailed as a sector enabling youngsters to have fast-track careers, with higher levels of responsibility being delegated at fairly early stages in their careers. What are the growth prospects available for people looking at a career in this sector?
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Can you give a brief overview of your career?
I started my career with 24/7 Customer in March 2001 and it has been more than 7 years since I’m with them. I began as an agent in operations and spent 1.3 years in this role and moved on to become a team leader managing 20 agents. After working for 1.6 years as a team leader, I was promoted as manager (operations) handling 7 team leaders.
I worked for 2.5 years as manager and was promoted as assistant program manager managing approximately 500 employees. After spending a year in that position, I moved laterally to the support function as manager, HR Operations. When I joined 24/7 Customer, it was a young company which was growing and I thought this was the best place where I could get immense opportunities to learn and grow.
The BPO industry is hailed as a sector enabling youngsters to have fast-track careers, with higher levels of responsibility being delegated at fairly early stages in their careers. What are the growth prospects available for people looking at a career in this sector?
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Getting the right talent to work for you, is like searching for the proverbial needle in the haystack. Who would know this better than BPO firm 24/7 Customer? The company has initiated several programmes as part of its corporate social responsibility initiatives to expand the base of professionals in the BPO industry.
Recent research and studies have shown that the BPO sector is going to face a talent shortage of about 262,000 professionals by 2012. Keeping this in mind, the company has chalked out CSR programmes which focus on empowering youth, providing them with equal opportunties and educating the underprivileged.
Take its 24/7 Ascend programme, for instance. Under this initiative, students are taught the skillsets needed for the BPO sector. The website www.247customer.com/ascend helps any student get free information on skills needed to join the BPO Industry.
They also have a career opportunity programme wherein common doubts that college students have in pursuing a career in the BPO industry are addressed. To improve the skillsets, courses on language/communication are provided and special study courses are also taken up. Career planning tools like interview tips, resume writing lessons, counselling on BPO careers and scholarship information are also offered.
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Recent research and studies have shown that the BPO sector is going to face a talent shortage of about 262,000 professionals by 2012. Keeping this in mind, the company has chalked out CSR programmes which focus on empowering youth, providing them with equal opportunties and educating the underprivileged.
Take its 24/7 Ascend programme, for instance. Under this initiative, students are taught the skillsets needed for the BPO sector. The website www.247customer.com/ascend helps any student get free information on skills needed to join the BPO Industry.
They also have a career opportunity programme wherein common doubts that college students have in pursuing a career in the BPO industry are addressed. To improve the skillsets, courses on language/communication are provided and special study courses are also taken up. Career planning tools like interview tips, resume writing lessons, counselling on BPO careers and scholarship information are also offered.
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IT-BPO firms, which are already facing a US slowdown and currency fluctuations, are now busy in firming up their plans to tackle a rising inflation in the country and its impact on salary, sales, general and administrative (SG&A) and travel costs, which can dent their profit margins.
According to analysts, the immediate impact of a rising inflation would be on salary. Avinash Vashishta, Tholons Investment Advisory Research, said: "Salaries will now have to be hiked by more than what the companies had decided. Last year, there was almost a 15 per cent rise in salary, while this year it may go up by 8-9 per cent."
Most companies, including
BANGALORE: Infosys BPO, the business process outsourcing subsidiary of Infosys Technologies and i-mint, India's first multi-partner consumer rewards programme, have partnered to launch the i-mint-Infosys employee reward programme for Infosys BPO employees.
The programme would be launched with a Infosys co branded i-mint card.
The program would add considerable value to Infosys' employees, who would for the first time receive i-mint points as rewards and can also earn points across the i-mint network of partners such as Airtel, HPCL, Air India, ICICI Bank, Lifestyle, Makemytrip.com among others.
The employees can redeem their points from the vast i-mint rewards catalogue on www.imintpoints.com.
About the launch Amitabh Chaudhry, CEO and MD, Infosys BPO said, "Infosys BPO is the Employer of Choice where careers are build and this initiative further validates our best people practices making it a Great Place to Work for".
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The programme would be launched with a Infosys co branded i-mint card.
The program would add considerable value to Infosys' employees, who would for the first time receive i-mint points as rewards and can also earn points across the i-mint network of partners such as Airtel, HPCL, Air India, ICICI Bank, Lifestyle, Makemytrip.com among others.
The employees can redeem their points from the vast i-mint rewards catalogue on www.imintpoints.com.
About the launch Amitabh Chaudhry, CEO and MD, Infosys BPO said, "Infosys BPO is the Employer of Choice where careers are build and this initiative further validates our best people practices making it a Great Place to Work for".
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