The BPO market in the Asia-Pacific region excluding Japan will grow at a five-year compound annual growth rate of 11.2 percent, from US$17 billion in 2008 to US$29 billion in 2013, IDC said Monday in a statement.
Emerging economies in the region are expected to undergo rapid growth during the forecast period, the market analyst group added. For example, the Indian market is predicted to achieve 17 percent growth between 2009 and 2010, due in part to a strong domestic demand especially from the telecoms sector and mainstream uptake of BPO services.
Suchitra Narayan, IDC's research manager for Asia-Pacific IT services research, noted that the current economic downturn is playing a part in the accelerated adoption of BPO, and in particular, platform BPO. Platform BPO typically refers to business processing services based on a vertical or horizontal technology platform.
27 comments:
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This is an informative post that rounds up all the details. Growth of BPO sector in Asia-Pacific region has been truly impressive in recent years, but things can get even better, according to market analysts. Asia-Pacific stands out already as a market leader as far as BPOs are concerned and so Asia-Pacific also attracts huge foreign investments which are extremely essential since the economy is expected to have an unprecedented growth in the years to come.
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BPO biz: Philippines overtakes India
Over the past several years, a quiet revolution has been reshaping the call center business: the rise of the Philippines, a former US colony that has a large population of young people who speak lightly accented English and, unlike many Indians, are steeped in US culture.
More Filipinos - about 400,000 - than Indians now spend their nights talking to mostly US consumers, according to industry officials, as companies like AT&T, JPMorgan Chase and Expedia have hired call centers here, or even built their own. The jobs have come from the US, Europe and, to some extent, India as outsourcers followed their clients to the Philippines.
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