Where is BPO in Asia-Pacific?

Do you see lots of BPO happening in the Asia-Pacific region? Before we answer that, what do I mean by BPO?

I mean business process outsourcing, which therefore excludes captive centers and considers only the engagement of third-parties to provide business processing services, excluding IT-related services such as infrastructure and applications. In addition, we need a threshold level to consider, and for that I've used a total contract value (TCV) of US$25 million as the threshold.

If we look at this BPO market from a global perspective, we see that the main business process areas are HR-related, facilities management-related and financial services-related (not finance and accounting, but rather, specific financial services such as loans processing).

However, in the Asia-Pacific region, BPO in these areas is relatively non-existent and CRM-related BPO is the only significant contributing domain. What's intriguing is why would that be the case?

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