Opportunities for Indian IT Industry in Japan

Nasscom, the premier trade body and voice of the Indian IT BPO industry, and Pricewaterhouse Coopers, the leading professional services firm in India, today released a report on Japan titled Opportunities for Indian IT Industry: Japan. This is the second report in the Country Report series that focuses on specific countries , regions that are alternate markets, competitive destinations and or potential partners for India.

Speaking at the launch, Som Mittal, President, Nasscom, said, The Indian IT-BPO companies are fast diversifying into near territories and opening up new opportunities for growth. Currently, 90 per cent of the exports happen to the US and Europe, with rest of the world contributing just 10 per cent. These markets are investing in Information Technology IT offering huge opportunity. To facilitate this, Nasscom has launched the emerging market series.

Japan, as a second largest country economy and highly dependent on technology, currently constitutes only 2 per cent of our exports. With shortage of technical skills in Japan, and urgent need for business transformation, Japan would be a large market. While Indian companies have been targeting this market, a new concerted approach needs to be taken by both sides.”

Ambarish Dasgupta, Partner and Head of Consulting practice at PricewaterhouseCoopers India, the Knowledge partner for this report said, Indian companies must change the mindset, and move from being transactional to transformational in their approach, and be ready to invest in strong relationships upfront. The alternative markets to the US and the UK, like Japan, which we are covering in a series of reports, are very relationship focused. The prospects expect the partners to prove themselves in a relationship, building trust and being a trusted advisor rather than a vendor selling them products and services.”

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BT extends BPO deal with Steria for £75.5m

BT has extended its IT service support and development contract with Steria in a six-year £75.5m deal.

The new BPO (business process outsourcing) deal lasts until March 2014, and Steria will continue to support the key applications that underpin BT's UK operations for finance and accounting transaction processing, ledger and payroll services.

Building on a 20 year relationship with Steria, the contract extension, said BT, will enable it to optimise use of Steria's integrated delivery capability to move towards a more cost-effective and efficient service.

Kevin Richards, director of the Enterprise Management Platform at BT Design, said, "Steria has worked with BT for many years and has evolved its services and approaches along with BT's changing business and IT requirements.

"Keeping the business process and IT service closely coupled provides us with a streamlined and efficient service that maintains effectiveness at critical business periods."
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IT and BPO sectors to grow by 33%

Revenue from the Indian IT and BPO sectors is predicted to grow by 33% in the fiscal year 2008, reported Sify.com.

Revenue from exports is expected to go over $40 billion for the two sectors while that of the domestic market will go over $23 billion. The BPO sector is predicted to reach $12.5 billion in 2008 and can grow five times by 2012. As many as two million people are directly working in the BPO sector and seven to eight million people are indirectly working for this sector.

Pramod Bhasin, Vice-Chairman, National Association of Software and Services Companies (Nasscom) and President and Chief Executive Officer, Genpact, at the 2-day Nasscom BPO Strategy Summit in Bangalore on 9 June, said that the BPO industry needs more manpower and is currently looking at employing more than 200,000 eligible graduates. He added that BPOs also have to fight attrition. According to Bhasin, India needs to bring in education reforms and improve infrastructure. He said that a private-public partnership is important in this regard.

Ganesh Natarajan, Chairman, Nasscom, and Deputy Chairman and Chief Executive Officer, Zensar Technologies said that the BPO sector needs to utilise the prospects in rural areas, promote reverse migration and focus on environment-friendly IT practices, cultivate creativity and encourage women to become leaders.

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