Indian cities top global outsourcing list

The Top 8 Global Outsourcing Cities includes as many as six Indian cities led by Bangalore, Chennai, Delhi National Capital Region, Hyderabad, Mumbai and Pune. Dublin Ireland and Makati City The Philippines are the other two cities in the list, according to a study by Cyber Medias Global Services and investment advisory firm Tholons. Indias representation in the top 50 Emerging Global Outsourcing cities has grown to four, from last years three, with the addition of Jaipur to the list at No 31.

The other three cities in the list include Kolkata at No 6, Chandigarh at No 12 and Coimbatore at No 17.
Cebu City The Philippines, Shanghai China and Beijing China lead the list of emerging global outsourcing cities.

The Top 50 Emerging Global Outsourcing Cities 2008 list has nine entrants Quezon City, Toronto, Rio de Janeiro, Mexico City, Jaipur, Singapore City, Chengdu, Guadalajara and Mandaluyong City.

Six Chinese cities are a part of the top 50 emerging cities for global outsourcing list, compared to Indias four.

These are Shanghai, Beijing, Shenzhen, Dalian, Guangzhou and Chengdu.

Read More Article

BPO exports grow 21.4 per cent

NEW DELHI: India's third party business process outsourcing (BPO) services exports in 2007-08 grew 21.4 per cent to Rs.264.23 billion, up from Rs.217.60 billion in the previous fiscal, according to a new study.

In dollar terms, the growth was even more impressive at 36.6 per cent to $6.6 billion, up from $4.8 billion last fiscal, said the study. It ranked Genpact as the No. 1 export revenue earner with revenues of Rs.26.59 billion, up by 19.8 per cent from Rs.22.20 billion that the company earned last fiscal.

Aditya Birla Minacs, the second ranking revenue earning company last fiscal, maintained its rank this year as well. Its revenues grew 3.1 per cent to Rs.15.63 billion up from Rs.15.16 billion last fiscal.

Apart from these two top rankers, the other companies that managed to maintain their ranks this year were Wipro BPO and HCL BPO. Wipro BPO maintained its 7th rank by growing 22.7 per cent to Rs.11.47 billion up from Rs.9.35 billion last fiscal.

Read More Articles

Indians write the BPO script in Philippines

NEW DELHI: BPO firms, which have so far been big job creators in India, are now shifting employees from here to emerging outsourcing destinations, including the Philippines.

Not only are domestic BPOs like Genpact, Sitel and Intelenet hiring people in India in droves for their Philippine operations, MNCs like Citibank and Accenture with operations in that country, too, are relying on Indian talent.

“While at the associate level, the Philippines has talent that is comparable or superior to their Indian counterparts, there is a complete void at middle and senior management level. It’s largely Indian executives who fill this void at Indian, local and captive BPO firms in the Philippines,” says Quatrro BPO Solutions managing director Raman Roy.

The Philippines has emerged as an attractive rival outsourcing destination to India, on the back of its large English-speaking population, a slew of fiscal incentives and lower property rates. Apart from the capital, Manila, other places — Cebu, for instance — have also come up as favourites for setting up call centres.
Read more news...

Accenture’s BPO Determines Change In Price Pattern

Due to the slowdown in the US economy on the one hand and changing business needs on the other, management consulting and IT services provider Accenture’s BPO business is seeing newer trends in pricing pattern as well as in the nature of deals.

The company said because of the slowdown, there is pricing pressure for some kinds of deals, especially for the low-end transactional work. But for more complex or large-scale projects, or projects done out of multiple geographies, there is no significant pricing pressure.

However, there is a change in the pricing pattern, said G Raghuraman, Lead Executive, Accenture India Delivery Centre Network, BPO. There is a shift from fixed-fee contracts to contracts that are a mix of fixed-fee and variable-fee. This is because the clients are looking for more business benefits, he added.

Multi-location advantage

The clients are also looking for more multi-geography contracts and there would be fewer single geography contracts, said Raghuraman. They want to use a wider network of global delivery centres and global opportunities. They want managed distribution of work, he said.

The larger BPOs with global network and multi-geography manpower would benefit because of this trend, he said. Business might shift to the larger companies, he added.

On being asked if the multi-geography contracts would dampen the growth of the Indian BPO business, Raghuraman said the competitiveness of India continues.

Many of Accenture’s clients choose to go to other locations because they have a large footprint in India. The other locations are an add-on to their India presence. Accenture’s clients are considering other geographies in addition to India and not substituting it, he said.

Source