NEW DELHI: BPO firms, which have so far been big job creators in India, are now shifting employees from here to emerging outsourcing destinations, including the Philippines.
Not only are domestic BPOs like Genpact, Sitel and Intelenet hiring people in India in droves for their Philippine operations, MNCs like Citibank and Accenture with operations in that country, too, are relying on Indian talent.
“While at the associate level, the Philippines has talent that is comparable or superior to their Indian counterparts, there is a complete void at middle and senior management level. It’s largely Indian executives who fill this void at Indian, local and captive BPO firms in the Philippines,” says Quatrro BPO Solutions managing director Raman Roy.
The Philippines has emerged as an attractive rival outsourcing destination to India, on the back of its large English-speaking population, a slew of fiscal incentives and lower property rates. Apart from the capital, Manila, other places — Cebu, for instance — have also come up as favourites for setting up call centres.
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Not only are domestic BPOs like Genpact, Sitel and Intelenet hiring people in India in droves for their Philippine operations, MNCs like Citibank and Accenture with operations in that country, too, are relying on Indian talent.
“While at the associate level, the Philippines has talent that is comparable or superior to their Indian counterparts, there is a complete void at middle and senior management level. It’s largely Indian executives who fill this void at Indian, local and captive BPO firms in the Philippines,” says Quatrro BPO Solutions managing director Raman Roy.
The Philippines has emerged as an attractive rival outsourcing destination to India, on the back of its large English-speaking population, a slew of fiscal incentives and lower property rates. Apart from the capital, Manila, other places — Cebu, for instance — have also come up as favourites for setting up call centres.
Read more news...
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