Honing BPO skills - BPO News

Getting the right talent to work for you, is like searching for the proverbial needle in the haystack. Who would know this better than BPO firm 24/7 Customer? The company has initiated several programmes as part of its corporate social responsibility initiatives to expand the base of professionals in the BPO industry.

Recent research and studies have shown that the BPO sector is going to face a talent shortage of about 262,000 professionals by 2012. Keeping this in mind, the company has chalked out CSR programmes which focus on empowering youth, providing them with equal opportunties and educating the underprivileged.

Take its 24/7 Ascend programme, for instance. Under this initiative, students are taught the skillsets needed for the BPO sector. The website www.247customer.com/ascend helps any student get free information on skills needed to join the BPO Industry.

They also have a career opportunity programme wherein common doubts that college students have in pursuing a career in the BPO industry are addressed. To improve the skillsets, courses on language/communication are provided and special study courses are also taken up. Career planning tools like interview tips, resume writing lessons, counselling on BPO careers and scholarship information are also offered.

For the academic staff in colleges and universities, 24/7 Customer offers special programmes (24/7 Varsity programme) to train students who are interested in pursuing a BPO career.

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BPO, offshoring may be obsolete words by 2015

Words like business process outsourcing (BPO) and offshoring may not exist in the IT dictionary by 2015. Substitutes like business service outsourcing and global delivery model (GDM), necessitated by the changing business model of IT firms, are likely to replace them over the next seven years.

"In five to ten years, you will see a dramatic change in the way people are serviced. Who will care from which location they are being serviced? A large number of processes will get globalised. There will be more automation. Companies will reinvent themselves every six months, and IT will be further embedded in their processes. The BPO sector, too, will be providing end-to-end business services. In fact, there may be no such word like BPO or offshoring," asserts Nasscom President Som Mittal.

Sudin Apte, senior analyst with Forrester Research, concurs and predicts there will be two types of players by 2015. "You will have five or six large players with multiple lines of services across low-cost delivery centres," he says.

These players will comprise both Indian players like Tata Consultancy Services and Infosys and multinationals like IBM and Accenture. These firms will have thousands of workers in different geographies, and be servicing many industry verticals. Forrester referred to them as Billion-Dollar Babies 18 months ago.

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Indian IT and BPO sectors will ramp up its staff by four times

Indian IT and BPO sectors will ramp up its staff by four times from its existing workforce of two million to eight million by 2018, with Tier 2/3 cities contributing two million of the target, according to a recent study.


Currently, the top 7 IT-BPO locations in India contribute almost 90% of the workforce, but in a decade’s time, trade body Nasscom and management consultant A T Kearney expects that to move down to 75% and the rest by the other cities.


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Economic slowdown is a boom for the BPO sector

BANGALORE: Unperturbed by the economic slowdown in the United States, the Business Process Outsourcing (BPO) sector is growing and cashing in on the opportunity of more business.
For the BPO sector, the US slowdown is the melting in the pot to look for more business in terms of opportunity.

This space in information technology even though US centric is looking formidable in facing the slowdown.

The sector is also looking at other economies and non-US geographies to fill more space.

Talking to a nes agency in an interview, Partha Sarkar, the CEO of HTMT Global Solutions, one of the most reputed BPO companies, said, "The US economic slowdown is an opportunity for BPO sector."

Sarkar finds this trend is temporary and will stabilize soon.

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