Search: in Satyam BPO Names New Chief Operating Officer

India-based Satyam Computer Services has appointed Vijay Rangineni as the chief operating officer of its outsourcing arm Satyam BPO as the company strengthens its focus on specialty offerings.

Rangineni has 20 years of experience in the services industry. He was previously chief operating officer of GE Money, India. He is an alumnus of Kellogg's School of Management, Illinois, and holds a Masters' degree in Industrial Engineering from the University of Texas.

Rangineni said: "Satyam BPO's strong foothold in the specialty sphere has made the organization a leader. My focus will be on taking this leadership position forward by looking at creating more such leadership opportunities, especially in operational excellence."

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Satyam BPO appoints new COO

Rangineni will primarily be responsible for driving business transformation across customer engagements, a critical component to stay ahead in the marketplace.

Prior to joining Satyam BPO, Rangineni was associated with GE Money, India, as Chief Operating Officer.

He has over 20 years of experience in the service industry with leading organizations and has worked with global organizations like American Express and California Micro Devices (CMD).

During his global career, Rangineni focused on critical assignments/turn-around stories ranging from delivery to technology and business process reengineering.

Speaking about his new assignment, Rangineni, said, "Satyam BPO's strong foothold in the specialty sphere has made the organization a leader. My focus will be on taking this leadership position forward by looking at creating more such leadership opportunities, especially in operational excellence. The focus will be on end-customer delight which will pave way for the 'One Customer' experience".
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Talent crunch forces BPOs to dilute tasks

HYDERABAD: The Indian BPO job may be getting onto a factorylike assembly line chore. Similar to automobile shop floors, where jobs are broken down into miniscule tasks and processes demarcated step by step, BPO companies in India are experimenting of breaking a complex activity into numerous simple chores, to be easily performed by even school passouts. The dilution of task difficulty is primarily seen as a solution to talent crunch and a way to check attrition and battle wage inflation. Although it is not yet mainstream, if scaled up, it will throw up an opportunity for rural India to become the backoffice for BPO According to Nasscom vice-president Ameet Nivsarkar, “These experiments are being piloted by some BPO firms and the results are encouraging. We have to see how this can be scaled up. Essentially, this could help the BPO industry spread to tier II and III towns where smaller tasks can be offshored.” The BPO industry in India is currently centred around six metro cities in India which account for over 90% of the operations. Offshoring within India would capitalise on the vast rural and school dropout population. Says rural back office vehicle GramIT chief integrator Verghese Thomas, “Destinations like Dhaka and Philippines are becoming attractive as lowcost centres. There are 30 million 12th pass people in rural India who could be part of the rural BPO revolution.”

Honing BPO skills - BPO News

Getting the right talent to work for you, is like searching for the proverbial needle in the haystack. Who would know this better than BPO firm 24/7 Customer? The company has initiated several programmes as part of its corporate social responsibility initiatives to expand the base of professionals in the BPO industry.

Recent research and studies have shown that the BPO sector is going to face a talent shortage of about 262,000 professionals by 2012. Keeping this in mind, the company has chalked out CSR programmes which focus on empowering youth, providing them with equal opportunties and educating the underprivileged.

Take its 24/7 Ascend programme, for instance. Under this initiative, students are taught the skillsets needed for the BPO sector. The website www.247customer.com/ascend helps any student get free information on skills needed to join the BPO Industry.

They also have a career opportunity programme wherein common doubts that college students have in pursuing a career in the BPO industry are addressed. To improve the skillsets, courses on language/communication are provided and special study courses are also taken up. Career planning tools like interview tips, resume writing lessons, counselling on BPO careers and scholarship information are also offered.

For the academic staff in colleges and universities, 24/7 Customer offers special programmes (24/7 Varsity programme) to train students who are interested in pursuing a BPO career.

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Click BPO for a Great Job - BPO NEWS

Ronald George is with HR Operations, 24/7 Customer. He had a fast-track growth in the company in a span of seven years. Now with HR, his mandate is to make the fresh recruits feel at home. He speaks to ET on the opportunities in the sector.

Can you give a brief overview of your career?

I started my career with 24/7 Customer in March 2001 and it has been more than 7 years since I’m with them. I began as an agent in operations and spent 1.3 years in this role and moved on to become a team leader managing 20 agents. After working for 1.6 years as a team leader, I was promoted as manager (operations) handling 7 team leaders.

I worked for 2.5 years as manager and was promoted as assistant program manager managing approximately 500 employees. After spending a year in that position, I moved laterally to the support function as manager, HR Operations. When I joined 24/7 Customer, it was a young company which was growing and I thought this was the best place where I could get immense opportunities to learn and grow.

The BPO industry is hailed as a sector enabling youngsters to have fast-track careers, with higher levels of responsibility being delegated at fairly early stages in their careers. What are the growth prospects available for people looking at a career in this sector?
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Honing BPO skills - BPO NEWS

Getting the right talent to work for you, is like searching for the proverbial needle in the haystack. Who would know this better than BPO firm 24/7 Customer? The company has initiated several programmes as part of its corporate social responsibility initiatives to expand the base of professionals in the BPO industry.

Recent research and studies have shown that the BPO sector is going to face a talent shortage of about 262,000 professionals by 2012. Keeping this in mind, the company has chalked out CSR programmes which focus on empowering youth, providing them with equal opportunties and educating the underprivileged.

Take its 24/7 Ascend programme, for instance. Under this initiative, students are taught the skillsets needed for the BPO sector. The website www.247customer.com/ascend helps any student get free information on skills needed to join the BPO Industry.

They also have a career opportunity programme wherein common doubts that college students have in pursuing a career in the BPO industry are addressed. To improve the skillsets, courses on language/communication are provided and special study courses are also taken up. Career planning tools like interview tips, resume writing lessons, counselling on BPO careers and scholarship information are also offered.
Read more Article...