UK's Serco buys InfoVision for $75 mn

NEW DELHI: In a first of its kind acquisition of a India-focused BPO by a foreign company, the UK-based $6-billion Serco Group has bought out
Gurgaon-based BPO major InfoVision.

The deal marks the entry of Serco Group, a business services company, into India. The company has bought a 60% stake and will acquire the rest over the next couple of years.

According to sources, Serco will pay about $75 million for the Rs 250-crore InfoVision. ET had reported earlier in September that Serco is among the frontrunners to acquire InfoVision.

InfoVision group has about 10,000 personnel and 60 clients. Serco, which offers a whole spectrum of support services but did not have a presence in the BPO space prior to the InfoVision acquisition, plans to have a workforce of 20,000 in the next 2-3 years.

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Opportunities for Indian IT Industry in Japan

Nasscom, the premier trade body and voice of the Indian IT BPO industry, and Pricewaterhouse Coopers, the leading professional services firm in India, today released a report on Japan titled Opportunities for Indian IT Industry: Japan. This is the second report in the Country Report series that focuses on specific countries , regions that are alternate markets, competitive destinations and or potential partners for India.

Speaking at the launch, Som Mittal, President, Nasscom, said, The Indian IT-BPO companies are fast diversifying into near territories and opening up new opportunities for growth. Currently, 90 per cent of the exports happen to the US and Europe, with rest of the world contributing just 10 per cent. These markets are investing in Information Technology IT offering huge opportunity. To facilitate this, Nasscom has launched the emerging market series.

Japan, as a second largest country economy and highly dependent on technology, currently constitutes only 2 per cent of our exports. With shortage of technical skills in Japan, and urgent need for business transformation, Japan would be a large market. While Indian companies have been targeting this market, a new concerted approach needs to be taken by both sides.”

Ambarish Dasgupta, Partner and Head of Consulting practice at PricewaterhouseCoopers India, the Knowledge partner for this report said, Indian companies must change the mindset, and move from being transactional to transformational in their approach, and be ready to invest in strong relationships upfront. The alternative markets to the US and the UK, like Japan, which we are covering in a series of reports, are very relationship focused. The prospects expect the partners to prove themselves in a relationship, building trust and being a trusted advisor rather than a vendor selling them products and services.”

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Indian IT Services market to grow to USD 8.1 bn by 2011

IT majors in India have been dependent on international markets since a very long time. But the newly published report from Springboard Research should compel them to thing otherwise and concentrate on the domestic market as well. According to the report, the Indian IT services market is set to grow from USD 4.1 billion in 2007 to USD 8.1 billion by 2011 at a CAGR of 18.6 percent.

The report highlights that the Indian IT services market is heavily dominated by infrastructure services which is expected to grow to USD 4.27 billion by 2011. Application services is estimated to grow at a CAGR of 19.6 percent and IT consulting is expected to reach USD 400 million by 2011. The report says that enterprise IT outsourcing in India will grow at a CAGR of 24.4 percent.

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Banking Services: Providing IT and BPO Services to Banks

Banks continue to use technology intensively to trim costs and increase revenues. Apart from economic conditions, regulatory issues, competitive pressures and changing customer needs that have contributed to the changes of the sector, technology has truly revolutionized the industry. In today's competitive scenario, banks can still improve their performance and bottom lines by carefully allocating technology funds for measurable returns on investment.

Hexaware focuses on providing IT and business process outsourcing (BPO) services to banks across the world. Explore Hexaware's key projects and features as well as market trends that have translated into large outsourcing engagements, including the restructuring of core leasing applications as well as the development and support of mission critical systems.

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