Japan BPO firm chooses Philippines over India

MANILA, Philippines—Tokyo-based Transcosmos Inc., said to be the biggest contact center company in Japan, has chosen the Philippines over India as a launch pad for its entry into the English-language market, its chosen Philippine partner said.

The local partner is the medium-sized call center firm, Logicall Inc., based in Makati City.

“The objective of this partnership is for the Philippines and Logicall to become the primary English delivery location that will answer the existing demands of Transcosmos Inc.’s client base,” Logicall chief executive Archie Rodriguez said.

He said Transcosmos would invest P120 million to help Logicall expand its capacity in the Philippines from 300 to 3,000 seats by 2011.

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