BPOs design in-house curricula to train and retain staff

Prominent BPO firms like Essar Group’s Aegis BPO, WNS and Capgemini are designing in-house curricula to suit the sector’s requirements while others like Wipro and HCL Technologies are partnering key universities for certified courses.


The broad idea is to help freshers and high-potential employees develop soft skills not generally taught at universities, and simultaneously increase retention rates in an industry that has attrition rates between 30 and 50 per cent.

The industry, according to Nasscom estimates, accounts for almost $11 billion and employs slightly over 700,000 professionals (in terms of direct employment).