MANILA, Philippines--Financial services firm Citibank says it is ramping up its business process outsourcing (BPO) operations in the country in response to demand for customer support services worldwide.
Established in 2004, Citigroup Business Process Solutions (or Citigroup BPS) is a subsidiary of Singapore-based Citibank Overseas Investment Corp.
The Philippine subsidiary provides support services to Citibank's overseas operations including consumer banking and wealth management segments.
Citigroup BPS currently employs around 1,200 workers. The company announced a partnership with training school Excel Asia to provide agent-staffing services starting last January.
The company did not disclose specific numbers on how much workers it will need to add, noting that demand varies depending on client projects that come up different parts of the year.
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